FAQ's

Please note: Orders CANNOT be changed, modified, or canceled after checkout! If you have questions regarding our items before placing your order or are having technical issues with ordering, please contact us at JessicaJewelBoutique@gmail.com

 

REFUND POLICY

RETURNS & EXCHANGES

Jessica Jewel Boutique accepts returns or exchanges of unworn, unwashed, undamaged and unaltered merchandise purchased online for a store credit or exchange if it is returned within 14 days from delivery. If returning an item, you will receive your store credit within 7 days of us receiving the returned merchandise. Buyer is responsible for all return shipping costs and must provide Jessica Jewel Boutique with the tracking information. Returns and/or Exchanges will NOT be accepted for final sale items.

DAMAGED / DEFECTIVE ITEMS

If an item is damaged or defective, an exchange will be provided given you've notified us about the damage WITHIN 3 DAYS OF DELIVERY. Upon receiving the item, you have 3 days to inspect and notify us (via email) if there's any damage and you must include photos and description of the damage. Upon approval of return, you have 5 business days to ship back the item and provide Jessica Jewel Boutique with tracking information.

FINAL SALE ITEMS

Final sale items cannot be returned or exchanged. The following is a list of FINAL SALE items:

  • Monogrammed
  • Personalized
  • Lingerie
  • Sticky Bras
  • Double Sided Bra Tape
  • Earrings
  • Face Masks
  • Hair Accessories
  • Eyelashes
  • Mystery Bags
  • Doorbusters
  • Liquid product (i.e., hand sanitizer, body lotion, etc.),
  • Items Marked Final Sale

SHIPPING & ORDER STATUS

Within 72 hours of receiving your order, Jessica Jewel Boutique will process and ship your items with tracking (which will be provided to you). Shipping traditionally takes 3-5 business days from when the package leaves our hands to when it'll arrive at your specified location. We are not responsible for shipping delays caused by carriers (UPS, USPS, FedEx, etc).

Jessica Jewel Boutique currently only ships within the USA (for an extra fee). We do not offer International shipping.

 

SHOPPING WITH US?

DO YOU HAVE A PHYSICAL STORE?

While Jessica Jewel Boutique is based in Arizona, we do not have a physical store for you to try on merchandise. However, we do have pop ups and expos where you can attend and purchase merchandise in person (follow us on social media for those updates). The boutique is owned and operated by a single mom and she's able to keep the costs low for you because she doesn't have the overhead costs of a physical store. 

AN ITEM IS OUT OF STOCK, WILL YOU GET MORE?

If the item you desire is out of stock, please feel free to email us with your questions/concerns. If it's a clothing item that is out of stock, we most likely will not have more coming in because we're always changing and adding inventory to stay current. If it's jewelry and accessories, it will most likely be restocked (unless it's an item we've discontinued).

WHEN DO YOU HAVE POP-UPS / EXPOS?

We strive to attend an expo or have a pop-up at least once a month in Arizona, but we do not guarantee monthly in-person shopping events. Please follow us on social media (especially Instagram) for updates.

DO YOU HAVE AN AMBASSADOR PROGRAM?

Yes! Jessica Jewel Boutique loves engaging with our customers and offers an ambassador partnership for ladies who are eager to help the boutique grow while receiving discounts and amazing perks! Whether you are a micro-influencer, influencer, model, pageant queen or you just know a lot of women who like to shop, if you're interested in partnering up with Jessica Jewel Boutique, please send us an email with the subject line "Ambassador Program" and we will send you an application. Our email is JessicaJewelBoutique@gmail.com

I HAVE A DIFFERENT INQUIRY, HOW DO I PROCEED?

If you have a question that has not been answered here, please feel free to email us at JessicaJewelBoutique@Gmail.com or message us on Instagram at Instagram.com/JessicaJewelBoutique